Motel One
Hospitality
Rececionista
Neural analysis suggests this role is
optimal for mid candidates.
“Rececionista at Motel One. Skills: Front Office management, Customer service, Sales support. Organize and maintain Front Office. Define standards and work plans”
What You'll Achieve.
Increase guest satisfaction; Promote guest loyalty; Achieve business goals
Industry & Context.
What They're Looking For.
Must Have
Excellent verbal and written communication skills in Portuguese and English, Proficiency Microsoft Office Suite, Strong multitasking ability and attention to detail, Customer service orientation with friendly and professional demeanor, Basic accounting skills, Proficiency programming and managing calendars, Experience operating telephone systems, 1-2 years experience in administrative or receptionist role, High school diploma or equivalent, Ability to maintain confidentiality and handle sensitive information
Nice to Have
Associate's degree in business administration or related field
What You'll Do.
Organize and maintain Front Office
Define standards and work plans
Coordinate with other departments
Ensure cleanliness and functionality of reception
Ensure cleanliness and functionality of back office
Ensure cleanliness and functionality of lounge
Contribute to general cleanliness of hotel
Contribute to efficient operation of hotel
Provide excellent customer service
Increase guest satisfaction
Promote guest loyalty
Support company objectives
Support departmental budgets
Maintain high quality standards
Collaborate with other departments
Achieve business goals
Communicate effectively
Provide high-quality advice
How You'll Work.
Team & Collaboration
Coordination with other departments; Effective communication
Communication Scope
Verbal communication; Written communication
Full Job Description
Nuestro corazón es turquesa. Trabajar para Motel One es como estar en casa de un amigo, donde el reconocimiento y el apoyo gozan de la máxima importancia y las cualidades personales son bien acogidas. Nos tratamos de igual a igual y formamos equipo: desde la dirección hasta los becarios. Con nuestra pasión conjunta por el diseño moderno y la alta calidad de servicio, creamos un hogar para nuestros huéspedes en Motel One. Nuestros más de 95 hoteles en 13 países impresionan por su diseño exclusivo, los altos estándares de servicio y las ubicaciones privilegiadas en el centro urbano, siempre a un precio atractivo. Como fundadores y embajadores del concepto de diseño asequible, nos estamos expandiendo con éxito por las ciudades de Europa y más allá. Únase a nuestro equipo y demos forma juntos a Motel One. Estamos à procura de uma Rececionista profissional e organizada para se juntar à nossa equipa em Lisboa, Portugal. Como primeiro ponto de contacto da nossa empresa, desempenhará um papel crucial na criação de um ambiente positivo e acolhedor para visitantes, clientes e colaboradores. As principais responsabilidades incluem: * Organizar e manter o 'Front Office', definindo padrões e planos de trabalho necessários em coordenação com outros departamentos * Garantir a limpeza e o bom funcionamento da área de receção, 'back office' e 'lounge' * Contribua para a limpeza geral e o funcionamento eficiente de todo o hotel * Proporcionar um excelente serviço ao cliente para aumentar a satisfação dos hóspedes e promover a sua fidelidade * Apoie a realização dos objectivos da empresa e dos orçamentos dos departamentos * Mantenha elevados padrões de qualidade em todas as interações com os hóspedes e processos operacionais * Colaborar com outros departamentos para atingir objectivos comerciais através de uma comunicação eficaz * Fornecer aconselhamento de alta qualidade e garantir o sucesso das vendas de toda a gama Motel One ## Qualifications * Excelente capacidade de comunicação v
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