Pavago
Staffing and Recruiting
RealEstateOperationsCoordinator
“Real Estate Operations Coordinator at Pavago. Skills: Tenant communication, Leasing coordination, Maintenance coordination, Property management systems, Owner reporting, Compliance. Respond to tenant inquiries related to rent payments, lease terms, maintenance requests, and property policies. Track all communication within property management platforms”
What You'll Achieve.
Tenant issues are resolved quickly and professionally; Lease documentation remains accurate and compliant; Maintenance requests are handled efficiently; Property systems stay updated and organized; Owners receive timely and accurate reporting; Rent collection percentage; Vacancy fill time; Maintenance resolution turnaround time; Accuracy of lease and tenant documentation; Owner satisfaction with communication and reporting; System and operational accuracy
Industry & Context.
Problem-solver who balances tenant experience with operational efficiency
What They're Looking For.
Must Have
2+ years of experience in property management, 2+ years of experience in leasing coordination, 2+ years of experience in real estate operations, 2+ years of experience in property administration, Hands-on experience with Yardi, Hands-on experience with AppFolio, Hands-on experience with Buildium, Hands-on experience with similar property management systems, Microsoft Office skills, Google Workspace skills, Familiarity with lease documentation, Familiarity with rent collection workflows, Familiarity with tenant communication processes, written and verbal English communication
Nice to Have
Experience managing portfolios of 100+ units, Multi-state property management experience, Familiarity with security deposits, Familiarity with trust accounting, Familiarity with owner statements, Familiarity with property accounting workflows, Experience in residential property management, Experience in commercial real estate, Experience in mixed-use portfolios
What You'll Do.
Respond to tenant inquiries related to rent payments
and property policies
Track all communication within property management platforms
Send reminders for rent due dates
and compliance notices
and process lease agreements
and tenant onboarding documentation
Manage documentation using DocuSign and Dotloop
Maintain organized and compliant tenant files
Support property marketing across various platforms
Maintain accurate records across property management software
Track rent collections
Generate and reconcile rent rolls
and occupancy trackers
Create and assign vendor work orders
Track maintenance tickets from start to completion
Coordinate with tenants and vendors to ensure timely issue resolution
Verify vendor invoices against completed work orders
Prepare owner statements
Provide regular updates regarding rent collection status
open maintenance issues
Ensure reporting is accurate and delivered on time
Ensure all tenant documentation complies with local landlord-tenant regulations
Fair Housing requirements
and internal compliance standards
audit-ready property documentation
How You'll Work.
Team & Collaboration
Act as the operational bridge between tenants, vendors, property owners, and internal property management teams; Coordinate with tenants and vendors to ensure timely issue resolution
Communication Scope
communication skills with tenants, vendors, and property owners; written and verbal English communication
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