RealEstateOperations

The Operations Team Member ensures day-to-day administrative, **leasing** , compliance, and reporting operations run smoothly across multiple manufactured housing communities. This role is execution-focused, detail-driven, and critical to maintaining operational accuracy, speed, and consistency. **Core Responsibilities** **1\. Leasing & Resident Administration** * Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager * Upload and organize resident documents (IDs, income proof, applications, agreements) * Track lease expirations and flag renewals in advance * Process resident info sheets and verify completeness **2\. Background Checks & Compliance** * Run and track background & credit checks * Record approvals/denials per Fair Housing guidelines * Maintain audit-ready files for every resident * Support compliance with HUD, state, and park-level rules **3\. Charges, Billing & Collections Support** * Post rent, utilities, late fees, and one-time charges accurately * Assist with water, sewer, trash, and power billing setups * Identify and flag NSFs, delinquencies, and discrepancies * Coordinate with accounting on corrections and reconciliations **4\. Maintenance & Work Order Support** * Create and update work orders in Rent Manager * Track status and follow up with Community Managers * Upload invoices, notes, and before/after photos * Help ensure maintenance hours are logged correctly **5\. Reporting & Data Accuracy** * Prepare weekly and monthly reports, including: * Occupancy * Delinquencies * Move-ins / Move-outs * Leasing pipeline * Validate data accuracy across RM and Google Sheets * Highlight exceptions, trends, and risks proactively **6\. Communication & Coordination** * Serve as back-office support for onsite Community Managers * Communicate clearly via Slack and email * Escalate issues with context and documentation * Maintain professional, calm, and solution-oriented communication **Key Performance Indicators (KPIs)** * Data accuracy rat