Prologis
Logistics
RealEstate&CustomerExperience,Manager
“Real Estate & Customer Experience, Manager at Prologis. Skills: Real estate management, Customer experience management, Relationship management, Financial acumen. Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes”
What You'll Achieve.
Ensure safe/well maintained properties through competitively bid service agreements; Ensure budget and financial goals are met for the portfolio
Industry & Context.
Anticipate customer needs to provide proactive solutions; Mathematical and analytical skills; Ability to process data and complete recurring variance reports
Ability to travel to multiple properties, Flexibility to work extended hours when required, On call for emergencies
What They're Looking For.
Must Have
5+ years of industrial/commercial real estate or equivalent experience, A valid driver’s license is required with the ability to travel to multiple properties, Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers, Able to adapt to change and willingness to take on new company initiatives with the most positive attitude, interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders, mathematical and analytical skills, Experience with property transitions, portfolio acquisitions or company mergers, organizational and time management skills, with the capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines, Ability to process data and complete recurring variance reports, Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication, Flexibility to work extended hours when required and on call for emergencies, with respect for individual needs and work-life balance
Nice to Have
Experience with budgeting cycles and CAM reconciliation processes using analytical skills, Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed, Exercises sound judgment, creative thinking, and accountability for outcomes
What You'll Do.
Manage customer relationships by providing clear and accessible communication of terms
Oversee move-in and move-out processes
Coordinate necessary repairs or maintenance
Anticipate customer needs to provide proactive solutions
Identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials
Own and maintain strong
long-term relationships with portfolio of customers
Use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
Proficient in lease analysis and lease administration skills
Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements
Financial reporting background to ensure budget and financial goals are met for the portfolio
How You'll Work.
Team & Collaboration
Build meaningful relationships with a diverse range of customers and stakeholders; Build and maintain professional relationships with internal and external customers, vendors, and team members
Communication Scope
Clear and accessible communication of terms, conditions, and responsibilities; Excellent interpersonal and communication skills; Verbal and written communication
Process & Methodology
Organizational and time management skills, Capacity to manage multiple tasks, Prioritize effectively, Work both independently and collaboratively while meeting deadlines
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