Europcar
ReadyReturnOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ready Return Officer at Europcar. Skills: Customer service, Sales. Greet each customer in a friendly and professional. Ensure that the customers experience has been positive”
What You'll Achieve.
Ensure high quality service; Retain customer peace of mind; Ensure overall satisfaction
Industry & Context.
Provide a solution for any issues
Weekend work, Public holiday work
What They're Looking For.
Must Have
Previous experience in customer service, Previous experience in retail, Previous experience in sales, Computer literacy skills, Ability to work alone, Ability to work as part of a team, Flexibility to work on a rotating shift roster, 7 day shift work, Valid Australian driver's license, Clean driving record, Current and ongoing Australian work rights
What You'll Do.
Greet each customer in a friendly and professional
Ensure that the customers experience has been positive
Provide a solution for any issues that have
Go the extra mile to ensure high quality
Provide a WOW experience for the customer
Be of assistance to any customers who are
Conduct damage inspection of all returning and any
Check the vehicles for roadworthiness
Ensure appropriate oil levels and tyre pressure is
Check for any chips on the windscreens
Check for any panel damage
Check for any other general wear and tear
How You'll Work.
Team & Collaboration
Work as part of a team
Communication Scope
Interact with customers
Full Job Description
## ## **Job Description** **** Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented **Ready Return Officer **to join our **Brisbane Airport** team on a **part time****basis!** **Why join Europcar?** * Competitive hourly rate + shift loadings + uncapped incentives * Boost your income with our performance-based incentive program * Six weeks’ employer-paid parental leave (in addition to Government entitlements) * Ongoing training and career development opportunities * Global brand opportunities across AU/NZ and beyond * Proudly ranked in the Top 30 of the 2025 GoodCompany Awards * Access same-day pay through our financial wellbeing partner * Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!) * 24/7 wellbeing support via EAP and the Calm App **Some of the key responsibilities include:** * To greet each customer in a friendly and professional manner in the final stage of their journey * Ensure that the customers experience has been positive and provide a solution for any issues that have occurred * Go the extra mile to ensure high quality service and provide a WOW experience for the customer * Also be of assistance to any customers who are commencing their journey * Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction * Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained * Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle **To be considered, you should possess:** * Previous experience in customer service, retail or sales * Strong communication skills and ability to interact with customer
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