OpenAI
AI
Readiness&EnablementLead,SMBSales
“Readiness & Enablement Lead, SMB Sales at OpenAI. Skills: Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors, regions, and sales motions, Design scalable readiness frameworks, Identify performance risks early, Create repeatable systems that help sellers ramp faster, perform better, and maintain high quality. Build and scale the onboarding, training, quality, certification, and seller readiness operating system across OpenAI’s outsourced SMB Sales ”
What You'll Achieve.
Help sellers ramp faster, perform better, and maintain high quality; Connect readiness to seller performance and quality outcomes
Industry & Context.
Identify performance risks early; Diagnose and close execution gaps
Regular travel will be part of this role
What They're Looking For.
Must Have
8+ years of experience in sales enablement, readiness, onboarding, training operations, vendor enablement, or scaled commercial operations, Direct experience supporting outsourced sales teams, BPO environments, or large distributed sales organizations, Experience operating in software, SaaS, cloud, ads, or another high-velocity commercial environment, Proven ownership of onboarding, ramp quality, certification programs, and seller readiness outcomes, understanding of sales funnel performance, quality frameworks, frontline coaching, and manager effectiveness, Executive presence, operational discipline, and the ability to influence vendor leaders and internal cross-functional stakeholders
What You'll Do.
Build and scale the onboarding
and seller readiness operating system across OpenAI’s outsourced SMB Sales vendor network
Design scalable readiness frameworks
Identify performance risks early
Create repeatable systems that help sellers ramp faster
and maintain high quality as the business evolves
Travel across vendor sites
inspect frontline execution
calibrate quality firsthand
and ensure consistent readiness standards across regions
Create role-based onboarding paths
and ramp expectations for vendor sellers
Ensure vendor trainers can deliver readiness programs consistently and at scale
Design enablement for new products
certification performance
and early quality signals to identify risk early
inspection mechanisms
and feedback loops that connect readiness to seller performance and quality outcomes
Partner with Vendor Managers
and vendor leaders to diagnose and close execution gaps
Creating scalable knowledge systems and AI-enabled workflows that improve onboarding speed
and readiness inspection
How You'll Work.
Team & Collaboration
Partner closely with Sales Leadership, Vendor Management, Program Management, Revenue Operations, Product, and vendor leadership to design scalable commercial motions and ensure sellers are prepared to deliver high-quality customer experiences; Partner with Vendor Managers, Sales Leadership, RevOps, Product, Program Management, and vendor leaders to diagnose and close execution gaps
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