UMA Education
healthcare educational
Re-EntryRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Re-Entry Representative at UMA Education. Evaluate and address student inquiries. Identify eligible students for re-entry”
What You'll Achieve.
preparing them for meaningful careers; ensuring students’ educational and career success; building our students’ confidence; empowering them to reach their full potential; achieving ambitious, measurable results
Industry & Context.
problem-solving
Home office set up, quiet place to work, ability to hard wire into high-speed internet connection, Flexibility to work evenings and weekends, as needed
What They're Looking For.
Must Have
High School Diploma or equivalent experience, Computer literacy, Ability to professionally communicate fluently in verbal and written English, Ability to support a diverse and inclusive work environment
Nice to Have
Any advanced degree or equivalent work experience, 1+ years’ experience in customer service or hospitality-related role, 2-4 years’ experience in admissions, academic advising, or another student-facing role, Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams, Demonstrate knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations
What You'll Do.
Evaluate and address student inquiries
Identify eligible students for re-entry
Submit Re-Entry student status changes
Guide students through the appeal process
Connect students with Re-Entry Student Finance
Connect students with other resources
Perform other duties as assigned
How You'll Work.
Communication Scope
Ability to professionally communicate fluently in verbal and written English
Full Job Description
Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. Purpose of the Position: As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success. What You’ll Do: Student Support and Resolution: Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements. Eligibility Assessment: Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings. Status Updates: Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments. Appeals Process: Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision. Resource Support: Connect students with Re-Entry Student Finance to proactively manage their financial obligations. Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study. Perform other duties as assigned. Career Level Expectations: Entry-level position typically requiring little to no prior experience. Work is closely supervised. Communicates information that is typically not complex in nature. Problems faced are routine with clearly prescribed solutions. Opportunity to grow within the organization. Required Skills/Experience: High School Diploma or equivalent experience. Skills – relationship building, customer service, motiv
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