RCMSupervisor

## Description About Osmind Osmind is the leading platform purpose-built for interventional psychiatry practices — the clinicians who deliver TMS, Spravato, ketamine, and other advanced treatments to patients who haven't found relief through traditional care. We power the operations of 1,000+ practices nationally, and we're growing fast. Revenue Cycle Management is one of our fastest-growing service lines. We help practices get paid correctly, on time, for some of the most complex billing scenarios in behavioral health. We're building a modern, technology-forward RCM operation — and we need a supervisor who can lead the team doing the work. The Role The RCM Supervisor is a working, player-coach leader responsible for the day-to-day performance, development, and quality output of our Benefit Verification & Prior Authorization Specialists and our Accounts Receivable Specialists. This is a hands-on role: you'll spend meaningful time in the work itself — running BVs, pushing tough prior authorizations across the finish line, chasing complex AR, and modeling what great looks like for the team. You'll report to the Director of Revenue Cycle Management and partner closely with our RCM Account Managers, our customers, and cross-functional leadership. You'll coach, mentor, and develop your team through structured 1-1s, live QA, clear standards, and fair, consistent feedback — and you'll stay close enough to the work to jump in when escalations require it, or to represent Osmind on the occasional customer call when your expertise is needed. What You'll Do Lead your team as a working supervisor. Run regular team huddles, weekly 1-1s, performance conversations, and the coaching rhythm that turns specialists into experts — while rolling up your sleeves and doing the work alongside them when the situation calls for it. Be an expert in the craft. You are deeply skilled in benefit verification, prior authorization, and AR follow-up — especially the complex cases. You can personally