RCMSolutionsLead

SuperDial is building AI-powered automation for healthcare revenue cycle teams. We’re looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations. This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions. ABOUT THE ROLE Revenue Cycle Expertise & Solutions Design - Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions - Translate complex RCM processes into clear product positioning and solution narratives - Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs CUSTOMER SUCCESS & RELATIONSHIP MANAGEMENT - Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth - Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users - Identify risks to customer adoption and proactively develop solutions to improve engagement and retention - Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs - Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions - Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert Sales & GTM Support - Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education - Help prospects understand how SuperDial fits into their existing revenue cycle operations - Support objection handling by grounding conversations in real-world RCM experience Messaging & Script Development - Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers - Pressure-test sales messaging against operation