RCMQualityAssuranceSpecialist

ABOUT AMPEROS Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you. ABOUT THE ROLE The RCM QA Specialist owns the quality of work produced by both our billing associates and our AI agents. You will audit claim work for accuracy, evaluate outputs against the source of truth, and turn what you find into coaching, process fixes, and scalable quality checks. As our AI capabilities grow, this role becomes central to making sure both humans and machines hit the standard our clients expect. WHAT YOU'LL DO - Audit claim work for action accuracy, claim-issue accuracy, and documentation quality, following our QA process - QA agent outputs across calls, payer portals, and denial workflows, comparing logged results to the source of truth and flagging error patterns and drift - Build and maintain QA scorecards, trackers, and dashboards in Excel or Sheets, and help shape reporting in our BI tools - Design automated or rule-based quality checks that catch recurring errors before they require manual review - Identify the root causes behind error trends and translate them into specific coaching for billing associates and Team Leads - Surface AI error patterns to Product and Engineering with reproducible, claim-level detail - Calibrate QA standards across reviewers, maintain QA rubrics, and support our critical-error-free rate target - Track appeal and overturn outcomes and other q