Nourish
RCMAssociate
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“RCM Associate at Nourish. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support all billing and revenue cycle operations at Nourish. resolving patient billing tickets”
What You'll Achieve.
improves outcomes, lowers costs, and helps people live healthier, longer lives; ensuring billing is never a barrier to care; enabling a smooth payment experience; maintain consistent, reliable execution
Industry & Context.
problem-solving; problem-solving mindset; adapting to obstacles; finding effective solutions; Overcoming roadblocks and finding creative solutions energizes you
legally authorized to work in the U. S.
What They're Looking For.
Must Have
2+ years of experience in a revenue cycle, medical billing, or healthcare operations role, familiar with insurance billing workflows - including claim submission, denial management, ERA reconciliation, and payer communications, patient-first communicator - professional, empathetic, and able to de-escalate billing concerns while keeping things moving, highly organized and detail-oriented, with follow-through; you take things all the way through the finish line, energized by technology and automation - you don't just adapt to new tools, you seek them out, excited by the idea of using AI to make billing smarter and are comfortable shaping how those tools get built and used
What You'll Do.
support all billing and revenue cycle operations at Nourish
resolving patient billing tickets
managing claim workflows
building and optimizing RCM processes
Manage a high volume of patient-facing and internal billing questions
investigating patient responsibility questions
processing insurance coverage verifications
Work claims end-to-end via our clearinghouse
Support efforts to streamline existing RCM processes
Support ad-hoc RCM projects
Develop and maintain SOPs for RCM workflows
Partner with our Product and Engineering teams to test
and optimize AI-powered billing tools and automation
How You'll Work.
Team & Collaboration
work cross-functionally with our Clinical Ops, Payer Ops, Customer Experience, and Product teams; partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers; Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues; Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation
Communication Scope
patient-first communicator; professional; empathetic; able to de-escalate billing concerns; communicate billing updates
Process & Methodology
managing multiple tasks, prioritizing effectively, take ownership of tasks, support ad-hoc RCM projects
Full Job Description
About Us Nourish is on a mission to improve people’s health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits. Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us here and read about our recent Series B here. About the role Reporting directly to our Senior Manager of Revenue Cycle Operations, the RCM Associate will support all billing and revenue cycle operations at Nourish, including resolving patient billing tickets, managing claim workflows, and building and optimizing RCM processes as we scale into new service lines and payer contracts. This role is critical to Nourish's core operations - you'll work cross-functionally with our Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work you do directly impacts our patients (ensuring billing is never a barrier to care), our dietitians (enabling a smooth payment experience), and our payers. This role is full-time and open to NYC-based or remote candidates. Key responsibili
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