ADCI
Project/Program/Product Management--Non-Tech, Program Management, no business category
RCES-EscalationsProgramManagerII,SPTO-RCES
Neural analysis suggests this role is
optimal for Manager candidates.
“RCES-Escalations Program Manager II, SPTO- RCES at ADCI. Skills: Program management, Process improvement, Escalation management. Spearhead strategic initiatives. Transform Seller Experience”
What You'll Achieve.
Enhance Seller Experience; Reduce executive escalations
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
5+ years program management, 3+ years cross-functional work, 3+ years process improvement, Advanced Excel, SQL knowledge, Define program requirements, Use data for improvements
Nice to Have
5+ years end to end delivery, Communicate results to senior leadership, 5+ years driving process improvements, Stakeholder management experience, Build processes, project management, schedules, Six Sigma tools knowledge, Lean techniques knowledge, PMP standards knowledge
What You'll Do.
Spearhead strategic initiatives
Transform Seller Experience
Reduce executive escalations
Own project management
Manage executive escalations
Develop scalable solutions
Lead root cause analyses
Implement preventive measures
Develop strategic roadmaps
Drive process improvements
Drive innovative solutions
Contribute to product evolution
Contribute to operations evolution
Balance operational excellence
Maintain risk management standards
How You'll Work.
Team & Collaboration
Partner with Product teams; Partner with Tech teams; Partner with Operations teams
Communication Scope
Communicate results
Process & Methodology
Project management, Program management, Roadmap planning
Full Job Description
As a RCES-Escalations Program Manager II in the SPTO-RCES Escalations team, you will be driving complex, high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. In this role, you will: Responsibilities: Spearhead strategic initiatives to transform Seller Experience and reduce executive escalations Own end-to-end project management from conception through implementation Partner with R&C Product, Tech, and Operations teams across global sites Manage critical executive-level escalations and develop scalable solutions Lead root cause analyses and implement preventive measures Strategic Impact: Develop and execute strategic roadmaps for individual projects Drive process improvements and innovative solutions Contribute to the evolution of Registrations and Verification products and operations Balance operational excellence with strategic initiatives while maintaining risk management standards The ideal candidate will demonstrate exceptional leadership abilities, strong project management expertise, and strategic thinking skills. Success in this role requires independently driving high-impact decisions in a fast-paced environment. About the team The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon's global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience. Basic Qualifications: - 5+ years of program or proje
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