Mapbox
Data Services Operations
RAVEI,FeedbackandCorrections(RoadClosures)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“RAVE I, Feedback and Corrections (Road Closures) at Mapbox. Skills: Feedback analysis, Data corrections, OSM editing. Review traffic data. Review customer feedback”
Industry & Context.
Root-cause analysis; Identify common patterns
Work from office first three months
What They're Looking For.
Must Have
Proficiency in English (B1 and above), Ability to work from the office for the first three months, Ability to visit the office for team sprints periodically
Nice to Have
OSM data model understanding, OSM editing experience, Interest in cartography, Proven knowledge of SQL/Python/JS/Low Code technologies, Experience applying AI tools, Interest in developing skills, Knowledge of Jira, Knowledge of traffic rules
What You'll Do.
Review customer feedback
Do root-cause analysis
Make high quality edits on OSM
Make edits on internal data sources
Provide investigations
Improve current tools
How You'll Work.
Team & Collaboration
Interact with teammates; Interact with managers; Interact with engineers
Communication Scope
Written communication; Verbal communication
Full Job Description
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT YOU'LL DO - You will review a large amount of traffic data (road incidents: constructions, closures, etc.), feedback from customers to improve their experience; - You will do a root-cause analysis using various data sources and tools to understand the customers’ issues; - You will make high quality edits on OSM and other internal data sources based on guidelines - You will provide investigations and analysis, find patterns and write reports; - You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking; - Presence of logic, ability to reason and act independently; - Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing; - Ability to execute monotonous work in large volumes on a high level of personal efficiency - Ability to work in a team and high communicative skills; - Proficiency in English, ability to communicate clearly in written and verbal communication, read and write documentation. (B1 and above). Please, indicate the level of English proficiency in your CV; - Resistant to stress in a rapidly changing situation; - Analytical mindset and ability to identify common patterns in large volumes of information (SQL and proven analytical experience will be a gr
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