Genetec
Computer Software
Rédacteur(trice)technique,contrat/TechnicalWriter,Contract
“Rédacteur(trice) technique, contrat / Technical Writer, Contract at Genetec. Skills: Technical writing, Content creation, Communication. Grasp complex technical concepts. Interviewing developers”
What You'll Achieve.
Help customers be self-sufficient; Reduce calls to customer support; Create accurate content; Create easy-to-find content; Consistently produce high quality content
Industry & Context.
Anticipate customer questions; Make products easier to use
What They're Looking For.
Must Have
Proven track record in communicating complex technical information to different types of audiences (beginners, intermediate, and advanced) through text, visuals, or video, Ability to plan, prioritize, and deliver a variety of tasks with limited guidance and consistently of high quality, Excellent interviewing skills and comfortable communicating with a variety of stakeholders and subject matter experts, Excellent knowledge of technical writing methods, trends, and technologies, such as structured authoring, DITA, single sourcing, reuse, and so on, Fluent in French and English, both verbal and written
Nice to Have
Knowledge of oXygen or XML-based authoring tools, Knowledge of video editing tools (Captivate, Camtasia, and so on), Portfolio of your work (text, visuals, and video)
What You'll Do.
Grasp complex technical concepts
Interviewing developers
Make products easier to use
Write in a common style
Develop and document content guidelines
Gather and incorporate feedback
Maintain learning aids
How You'll Work.
Team & Collaboration
Interact with all levels of the organization; Work closely with developers; Work closely with customer support; Work closely with marketing; Work closely with training; Work as part of a team; Work with content creators across the organization; Communicate with stakeholders; Communicate with subject matter experts
Communication Scope
Communicating complex technical information; Interviewing skills; Communicating with stakeholders; Communicating with subject matter experts; Verbal communication; Written communication
Process & Methodology
Plan tasks, Prioritize tasks, Deliver tasks
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