Roche
Healthcare
R&DEnterpriseToolsOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“R&D Enterprise Tools Operations Specialist at Roche. Skills: Enterprise tools operations, System support, Process automation. Execute enterprise tool system tasks. Fulfill customer tool requests”
What You'll Achieve.
Maximize scientist productivity; Streamline operations; Save significant time for scientists; Reduce administrative load on R&D staff
Industry & Context.
Solving problems
What They're Looking For.
Must Have
2+ years operations experience, 2+ years technical support experience, 2+ years system administration experience, Excellent written English skills, Excellent verbal English skills
Nice to Have
Bachelor's in technical discipline, Bachelor's in scientific discipline, Bachelor's in business discipline, Prior enterprise business applications experience, Experience in data structures, Experience in databases, Experience in automation, Experience in scripting, Experience in AI prompt engineering, Experience in development of AI agents, German language skills
What You'll Do.
Execute enterprise tool system tasks
Fulfill customer tool requests
Provide timely expert support
Offer quick solutions
Act as subject matter expert
Develop deep expertise
Streamline operations
Save significant time
Deliver proactive system support
Maintain global service excellence
Suggest digitization opportunities
Suggest improvement opportunities
Automate administrative tasks
Reduce administrative load
Ensure data integrity
Support data retrieval
How You'll Work.
Team & Collaboration
Global support team; Global centralized expert support team; Diverse global team; Hybrid virtual team
Communication Scope
Written English; Verbal English
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ## **The Opportunity** The Digital Innovation and Operational Services Chapter is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos. We are seeking a **R &D Enterprise Tools Operations Specialist** to join our global support team. You are **well organized** and **detail-oriented.** You will be the reliable service provider handling critical **system requests** within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. This role requires building **organizational know-how** —understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are **quick in learning new software systems and tools** , enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team! ## **Key Responsibilities** As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes. * **Execute R &D System Requests:** Fulfill custo
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