Roche
R&DEnterpriseToolsOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“R&D Enterprise Tools Operations Specialist at Roche. Skills: enterprise tool system tasks, expert support, business processes, process improvement. Execute enterprise tool system tasks. Fulfill customer tool requests”
Industry & Context.
solving problems in a way that anticipates their support needs; solving problems
participation in meetings during the early evening hours
What They're Looking For.
Must Have
2+ years of professional experience in an operations, technical support, or system administration role, Excellent written and verbal English Language skills
Nice to Have
German language skills, Prior experience in enterprise business applications, Education and/or experience in data analysis, use and/or creation of AI chatbots, AI prompt engineering, development of AI agents
What You'll Do.
Execute enterprise tool system tasks
Fulfill customer tool requests
Provide timely expert support
Act as subject matter expert
Develop deep expertise in key processes
Maximize scientist productivity
Anticipate customer needs
Maintain global service excellence
Drive process improvement
Automate administrative tasks
Ensure data integrity and compliance
How You'll Work.
Team & Collaboration
collaborative customer service mindset within a diverse, global team; work well with others in a hybrid virtual and global team environment
Communication Scope
Excellent written and verbal English Language skills
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ** _The Opportunity_** The Digital Innovation and Operational Services Chapter is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos. ** _The Role_** We are seeking an R&D Enterprise Tools Operations Specialist I to join our global service and support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. This role requires building organizational know-how—understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools, enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team! ****Your key Responsibilities**** As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes. * Execute R&D System Requests: Fulfill
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