QuotingOperationsAnalyst

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week. The Basics: The Center of Excellence (COE) team operates across various business units (BUs), possessing advanced knowledge and expertise in each domain. Comprising highly skilled professionals, the COE disseminates knowledge, provides support to the Sales Team, and promotes best practices. The COE's main objective is to guide the Sales Team, ensuring effective management throughout the sales cycle. We are seeking an Analyst to support sales and deal related transactions through deploying global strategies and approaches. This position will also be crucial in getting the Commercial Operations to the next level of customer service excellence by continuing to foster a culture of change and greater sales enablement. Consistency and governance are key features of an effective Commercial Operations Analyst. What you’ll do: Continuously identify process improvement and sales training opportunities in partnership with business partners and Sales leadership. Collaborate with Sales teams to implement and support self-service sales enablement for quote generation within established guidelines. Offer field-level assistance for troubleshooting quoting errors and other issues. Collaborate closely with Sales Ops and Deal Desk to oversee renewal opportunity and quote generation processes. Lead pre-order booking review activities in SFDC and collaborate with Order Operations to ensure efficient processes and handoffs. Support Order Operations dunning efforts by contacting customers with overdue balances to collect payment or escalate to internal teams for support. Process account statement requests and answer email queries regarding account balances. Maintain records of contacts and attempted contacts with delinquent account customers and progress towards collecting payment. Coordinate orders from Tanium alliance pa