QuoteSupportManager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. **About the job…** The Quote Support Manager leads a team of approximately 10–12 Quote Specialists (Tier 1–3) responsible for delivering fast, accurate, and complete aftermarket quotes across parts and service. This role is accountable for team performance, process discipline, and the quote-to-order handoff quality that sets the downstream customer experience in motion. The Quote Support Manager reports directly to the Director of Customer Experience and serves as the primary operational leader for all quoting activity within the US Service Division. This is a hybrid position located**in Greenwood, IN, Houston, TX, Richmond, VA or Warrington PA.** Responsibilities include: * Leads, coaches, and develops a team of approximately 10–12 Quote Specialists across Tier 1, 2, and 3 capability levels, ensuring each team member understands their decision authority and growth path within the tiered model. * Conducts regular 1:1s, team huddles, and performance reviews to maintain accountability, recognize contributions, and address performance gaps with clarity and care. * Partners with the Training & Knowledge Specialist to identify skill gaps and build targeted development plans for individual contributors across all tiers. * Responsible for the recruitment, onboarding, and ramp-up of new Quote specialists, ensuring new hires reach full productivity with