GDIT
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QueueCoordinatorTS/SCIw/POLY
“Queue Coordinator- TS/SCI w/ POLY at GDIT. Skills: Customer Service, Queue Management, TS/SCI Clearance. Provide support via telephone and/or Internet. Resolve routine issues”
What You'll Achieve.
Increase user satisfaction; Reduce resolution time; Consolidate and standardize remote and in-field customer support
Industry & Context.
TS/SCI clearance, Polygraph preferred or must obtain, US Citizenship Required
What They're Looking For.
Must Have
TS/SCI active clearance, CompTIA Security+CE requirement
Nice to Have
Poly preferred or must obtain, 9.1 requirement (ITIL, A+, HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position, Queue Management/Coordination experience
What You'll Do.
Provide support via telephone and/or Internet
Resolve routine issues
Respond to customer inquiries
Take and process transactions
Enter and maintain database records
Prepare and maintain status reports
Act as liaison for customers
Maintain knowledge of company products
Perform vetting of customer requests
Route customer requests to correct department
Assign requests to appropriate technician
Provide administrative support to technicians
How You'll Work.
Communication Scope
Communication
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