House Rx
healthcare
QualitySpecialist-SpecialtyPharmacy
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Specialist - Specialty Pharmacy at House Rx. Skills: quality assurance, pharmacy operations, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. performing detailed audits of order processing and patient calls. gathering and analyzing key performance metrics”
What You'll Achieve.
ensure high standards of care, accuracy, and patient satisfaction; make specialty medications more accessible and affordable; ensure operational excellence; maintain high service standards; continuously improve the patient and clinic experience; ensure accuracy, compliance, and adherence to company standards; identifying trends and areas for improvement; meet or exceed House Rx’s standards for excellence
Industry & Context.
solving them; analyzing data; synthesizing insights
What They're Looking For.
Must Have
foundation in pharmacy operations, experience in processing claims, experience in prior authorizations, experience in dispensing, worked with specialty medications, skilled in identifying errors, inconsistencies, or inefficiencies—and solving them
Nice to Have
auditing, QA, compliance, reporting tools, spreadsheets, data visualization
What You'll Do.
performing detailed audits of order processing and patient calls
gathering and analyzing key performance metrics
supporting ongoing quality assurance initiatives
ensuring adherence to workflow protocols
partnering with stakeholders to continuously improve the patient and clinic experience
Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy
and adherence to company standards
Document findings clearly and provide actionable feedback to relevant teams
Track and report on quality metrics and team performance
identifying trends and areas for improvement
Support the development and maintenance of quality assurance documentation and audit tools
Assist with the creation and delivery of quality-focused training or coaching materials as needed
Maintain working knowledge of platform workflows
and clinic-specific requirements
Escalate quality concerns and support remediation efforts in real-time
Ensure that all services delivered meet or exceed House Rx’s standards for excellence
How You'll Work.
Team & Collaboration
partnering with operations, training, and leadership teams to implement process improvements
Communication Scope
provide actionable feedback
Full Job Description
House Rx is seeking a detail-oriented Quality Specialist to join our remote team and help ensure high standards of care, accuracy, and patient satisfaction in our specialty pharmacy services. If you're passionate about maintaining excellence in healthcare delivery and are eager to make specialty medications more accessible and affordable, we’d love to hear from you. About the Role The Quality Specialist plays a key role in ensuring operational excellence by performing detailed audits of order processing and patient calls, gathering and analyzing key performance metrics, and supporting ongoing quality assurance initiatives. This role helps maintain high service standards by identifying trends, ensuring adherence to workflow protocols, and partnering with stakeholders to continuously improve the patient and clinic experience. What You’ll Do Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standards Document findings clearly and provide actionable feedback to relevant teams Track and report on quality metrics and team performance, identifying trends and areas for improvement Partner with operations, training, and leadership teams to implement process improvements Support the development and maintenance of quality assurance documentation and audit tools Assist with the creation and delivery of quality-focused training or coaching materials as needed Maintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirements Escalate quality concerns and support remediation efforts in real-time Ensure that all services delivered meet or exceed House Rx’s standards for excellence About You You bring a strong foundation in pharmacy operations and are passionate about quality assurance You’re experienced in processing claims, prior authorizations, and dispensing, with an eye for detail You’ve worked with specialty medications and understand the importance of accuracy in every st
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