HomeMade
Aged Care
QualitySpecialist
“Quality Specialist at HomeMade. Skills: Incident management, Complaint management, Quality assurance, Regulatory compliance. Respond to customer incidents. Investigate customer complaints”
What You'll Achieve.
Achieve timely resolutions; Ensure positive outcomes for customers; Ensure positive outcomes for business; Improve service quality
Industry & Context.
Analytical skills; Problem-solving skills; Proactive approach
What They're Looking For.
Must Have
5+ years Python, 5+ years experience with React, Experience with PostgreSQL
Nice to Have
Master's degree preferred, Kubernetes experience a plus
What You'll Do.
Respond to customer incidents
Investigate customer complaints
Achieve timely resolutions
Follow complaint management processes
Record incidents and complaints
Support staff managing complaints
Prepare formal responses
Prepare responses for escalated complaints
Prepare responses for external bodies
Prepare responses for reportable incidents
Develop mitigation strategies
Close the loop on incidents
Prepare reports on feedback
Prepare reports on complaints
Prepare reports on compliments
Identify process gaps
Identify areas for improvement
Address audit findings
Maintain understanding of standards
Foster a culture of safety
Foster a culture of quality
Foster a culture of open communication
Take on additional quality tasks
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaborative relationships
Communication Scope
Interpersonal skills; Communication skills; Written communication
Applying for this Quality Specialist role?
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How to Apply on Lever
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- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
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