Amazon Support Services Costa Rica SRL
Systems, Quality, Security Engineering, Machine Learning Data Operatio, Artificial Intelligence
QualitySpecialist
“Quality Specialist at Amazon Support Services Costa Rica SRL. Skills: Quality management, Process improvement, Data analysis. Define quality metrics. Implement quality metrics”
Industry & Context.
Analytical; Problem-solving
What They're Looking For.
Must Have
Advance C1 English proficiency, Advance C1 Portuguese proficiency, Intermediate Excel skills, Experience in data analysis, Process expertise in data services, Experience in coaching, Experience in process improvement, Experience working cross functionally, Experience defining process initiatives, Experience implementing process initiatives, Analytical skills, Problem-solving skills, Excellence in written communication, Excellence in verbal communication, Demonstrated ability to influence, Ability to work in ambiguous environments
Nice to Have
Experience with speech data, Experience with language data, Project management experience, Process improvements experience, Experience driving end to end delivery, Communicating results to senior leadership, Experience in stakeholder management, Knowledge of Lean, Knowledge of Six Sigma, Knowledge of quality improvement methodologies
What You'll Do.
Define quality metrics
Implement quality metrics
Create prescriptive actions
Partner with customers
Partner with operations
Partner with internal support teams
Optimize workflow quality
Conduct side-by-sides
Identify workflow enhancement opportunities
Identify quality improvement opportunities
Monitor quality performance
Coach operations teams
Create quality metrics reports
Maintain quality metrics reports
Handle customer escalations
Provide recommendations
Evaluate quality tools
Suggest improvements for quality tools
Support process documentation
Support process implementation
How You'll Work.
Team & Collaboration
Cross functional teams; Internal support teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Process improvement initiatives
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