LabCorp
QualityReviewer
“Quality Reviewer at LabCorp. Skills: quality review, process management, continuous improvement. Follow applicable departmental Standard Operating Procedures and Work Instructions. Perform quality check (QC) of tasks for the identified team and provide timely feedback to the concerned associate, with a copy to their manager”
What You'll Achieve.
Achieve Results; Holds self-accountable for achieving results and delivering on commitments; Ensure consistency in compliance to our standard procedures; Monitor and ensure resolution of all customer complaints, issues, and concerns
Industry & Context.
problem-solving skills; Manage and solve changes, issues, and concerns of varied complexity
rotational shift
What They're Looking For.
Must Have
Bachelor’s degree or equivalent
Nice to Have
2 years’ experience in a quality review environment, medical technology experience, medical science experience, 2 years’ experience with the clinical trial process, relevant experience in the pharmaceutical industry
What You'll Do.
Follow applicable departmental Standard Operating Procedures and Work Instructions
Perform quality check (QC) of tasks for the identified team and provide timely feedback to the concerned associate
with a copy to their manager
Assist QC lead in preparing QC trend analysis report
Assist QC lead in updating and maintaining the escalation tracker
Identify process steps/ gaps that lead to quality errors and suggest steps to improve quality compliance
Support team to prepare CAPA for QC observations
Ensure consistency in compliance to our standard procedures to members of the team
Monitor and ensure resolution of all customer complaints
Support a culture of continuous improvement and quality
Act as a contributing core team member by participating in process improvement initiatives and liaising with team members
Responsible for pursuing an understanding of services related to the different clusters and client-specific requests
Manage and solve changes
and concerns of varied complexity
work with little to no guidance
but requires some guidance for complex work
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; liaising with team members; Works with Others; Relates well to peers and to those in positions of authority; Is cooperative; takes direction well; can negotiate typical job related situations; ability to work collaboratively
Communication Scope
provide timely feedback; Provides constructive feedback to supervisor or team regarding success or problems and contribute ideas; Seeks advice to improve the quality of work and products; communication skills
Process & Methodology
planning, organizational, resource planning
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