QualityOutreachCoordinator(PFK)

**Overview:** **Monday - Friday, 8 a.m. - 5 p.m.** Full-Time, Benefits Eligible **Job Description Summary:** Screens for healthcare needs and connects to related programs and resources. Interacts daily primarily via telephone and electronic communication. **Job Description:** **Essential Functions:** * Initiates telephone contact and completes a health risk assessment. Escalates complex or urgent needs to a supervisor. * Connects patients to the right program once needs are identified. Develops individualized self-management skills to patients and families through education and resource provision. * Provides organization of electronic communication related to survey results of the health risk assessment. Documents within the electronic medical record. * Participates in orientation and continuing education of staff and students as appropriate. **Education Requirement:** High School diploma, required. Background in health care, public health, or related clinical field, preferred. **Skills:** * Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact. * Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams). * Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds. * Basic knowledge of healthcare terminology. **Experience:** Experience working in healthcare in a patient facing role, preferred. **Physical Requirements:** OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Color vision, Depth perception, Peripheral vision, Standing, Walking CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping,