ASSPL
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
QualityManager,LastMileACES
Neural analysis suggests this role is
optimal for Manager candidates.
“Quality Manager, Last Mile ACES at ASSPL. Skills: Quality management, Last mile logistics, Process improvement. Become a subject matter expert for AMZL and. Conduct root cause analysis”
What You'll Achieve.
Performance improvement; Process implementation; Problem solving; Defect reduction
Industry & Context.
Root cause analysis; Problem solving; Defect reduction
Work flexible schedule
What They're Looking For.
Must Have
2+ years of employee and performance management experience, 2+ years of Amazon (blue badge/FTE) experience, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Nice to Have
1+ years of performance metrics, process improvement or lean techniques experience
What You'll Do.
Become a subject matter expert for AMZL and
Conduct root cause analysis
Define corrective actions
Ensure corrective actions are completed
Dive deep on executive escalations
Develop understanding of customer needs and pain points
Present to senior management
Build relationships with stakeholders
Understand and evaluate business priorities
Define shared opportunities and requirements
Establish information sharing mechanisms
Define and execute innovative solutions for customers
Influence with and without authority
Deliver end-to-end continuous improvement programs
projects and initiatives
Develop and produce metrics and reports leading to
Lead Kaizens or auditing activities in delivery stations
Review previous day's performance across all metrics for
Identify bottom-performing stations requiring immediate attention
Conduct virtual or in-person station visits
Join cluster DBR to present insights and collaborate
Document findings and action items tracker with clear
Raise SIM tickets to Trans SME (NOC) for
Conduct station audits
Share observations/AIs with stakeholders
Perform week-over-week trend analysis
Set priorities with COM leadership
Attend respective cluster
Present success stories and bridges/PTG for misses
Conduct mid-week checkpoint on action plan progress
Collaborate with respective ACES Program Manager on performance
Perform week closeout review
Prepare weekly quality summary for Zonal QM
Ride along with delivery associate and debrief to
Identify improvement opportunities
Conduct comprehensive quality business review with COM and
Assess training needs
Coordinate with LM ACES Program teams including L&D
Share best practices across COMs within the zone
Execute new programs/product launches in partnership with L&D
Connect with business coach and city managers to
Maintain regular touchpoints with COM
Ensure all proposals and recommendations are concise with
Direct resolution of station-level issues with Station Leader
Escalate COM-level systemic issues to COM with proposed
Escalate Zone-level or cross-COM issues to Zonal QM
Create SIM ticket with Trans SME (NOC) for
How You'll Work.
Team & Collaboration
Cross-functional support; Stakeholder engagement; Operations teams
Communication Scope
Present to senior management; Present insights; Share observations; Present success stories; Share best practices
Process & Methodology
Continuous improvement programs, Projects, Initiatives
Full Job Description
We are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs. Key job responsibilities Become an subject matter expert for AMZL and customer service processes and systems Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation. About the team Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions. Key job responsibilities Ways of Working: • Daily Operations: 1. Review previous day's performance across all metrics for cluster and respective stations 2. Identify bottom-performing stations requiring immediate attention (using Bottom station analysis) 3. Conduct virtual or in-person station visits (Site Gemba) based on severity
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