ASSPL
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
QualityManager,LastMileACES
“Quality Manager, Last Mile ACES at ASSPL. Skills: Quality control, Process improvement, Operations management. Become subject matter expert for AMZL. Conduct root cause analysis”
What You'll Achieve.
Performance improvement; Process implementation; Problem solving; Defect reduction; Improvement opportunities identification
Industry & Context.
Root cause analysis; Problem solving; Defect reduction
Work flexible schedule, Work shift, Work work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years of employee and performance management experience, 2+ years of Amazon (blue badge/FTE) experience, Last mile logistics experience
Nice to Have
1+ years of performance metrics experience, 1+ years of process improvement experience, 1+ years of lean techniques experience
What You'll Do.
Become subject matter expert for AMZL
Conduct root cause analysis
Define corrective actions
Ensure corrective actions are completed
Dive deep on executive escalations
Develop understanding of customer needs
Present to senior management
Build relationships with stakeholders
Evaluate business priorities
Define shared opportunities
Define shared requirements
Establish information sharing mechanisms
Define innovative solutions
Execute innovative solutions
Deliver continuous improvement programs
Deliver continuous improvement projects
Deliver continuous improvement initiatives
Lead auditing activities
Ensure process implementation
Review daily performance
Identify bottom-performing stations
Conduct station visits
Collaborate on problem solving
Collaborate on defect reduction
Conduct station audits
Analyze week-over-week trends
Attend weekly business reviews
Present success stories
Checkpoint action plan progress
Collaborate on performance analysis
Collaborate on updates
Prepare weekly quality summary
Ride along with delivery associate
Debrief delivery associate feedback
Identify improvement opportunities
Conduct cluster quality business review
Assess training needs
Execute new product launches
Connect with business coach
Connect with city managers
Identify channel level opportunities
Maintain touchpoints with COM
Maintain touchpoints with CRMs
Maintain touchpoints with Station Leaders
Understand program opportunities
Understand program updates
Ensure proposals are concise
Ensure recommendations are concise
Support recommendations with data
Resolve station-level issues
Escalate COM-level issues
Escalate Zone-level issues
Escalate cross-COM issues
Create SIM tickets for technical issues
Monitor performance metrics
Improve performance metrics
Identify operational process gaps
Drive improvements using Lean
Drive improvements using Six Sigma
Deploy Quality Associates
Address quality parameters
Implement corrective measures
Perform systematic auditing
Track performance via dashboards
Refine processes continuously
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Program Managers; L&D teams; Business coach; City managers
Communication Scope
Present to senior management; Executive presentations
Process & Methodology
Continuous improvement programs, Project management, Program management
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