ASSPL
Supply Chain/Transportation Management, Fulfillment Center, transportation and logistics
QualityManager,LastMileACES
“Quality Manager, Last Mile ACES at ASSPL. Skills: Last mile logistics, Quality management, Continuous improvement. Become a subject matter expert for AMZL and. Conduct root cause analysis”
What You'll Achieve.
Performance improvement; Process implementation; Problem solving / defect reduction; Improvement opportunities; Channel level opportunities; Operational excellence; Exceptional service quality
Industry & Context.
Root cause analysis; Problem solving; Defect reduction; Performance analysis; Identify improvement opportunities
Work flexible schedule/shift/work area, Work weekends, nights, and/or holidays
What They're Looking For.
Must Have
2+ years of employee and performance management experience, Bachelor's degree or equivalent, 2+ years of Amazon (blue badge/FTE) experience, Work a flexible schedule/shift/work area, Last mile logistics experience
Nice to Have
1+ years of performance metrics experience, 1+ years of process improvement experience, 1+ years of lean techniques experience
What You'll Do.
Become a subject matter expert for AMZL and
Conduct root cause analysis
Define corrective actions
Ensure corrective actions are completed
Dive deep on executive escalations
Develop a thorough understanding of customer needs and
Present to senior management
Build relationships with stakeholders
Understand and evaluate business priorities
Define shared opportunities and requirements
Establish information sharing mechanisms
Define innovative solutions for customers
Execute innovative solutions for customers
Deliver end-to-end continuous improvement programs
Deliver projects and initiatives
Develop metrics and reports leading to performance improvement
Produce metrics and reports leading to performance improvement
Lead Kaizens or auditing activities in delivery stations
Ensure process implementation
Review previous day's performance across all metrics for
Identify bottom-performing stations requiring immediate attention
Conduct virtual or in-person station visits
Join cluster DBR to present insights
Collaborate on problem solving / defect reduction
Document findings and action items tracker
Raise SIM tickets to Trans SME (NOC) for
Conduct station audits
Share observations/AIs with stakeholders
Perform week-over-week trend analysis
Set priorities with COM leadership
Attend respective cluster
Present success stories
Present bridges/PTG for misses
Conduct mid-week checkpoint on action plan progress
Collaborate with respective ACES Program Manager on performance
Perform week closeout review
Prepare weekly quality summary for Zonal QM
Ride along with delivery associate
Debrief to understand feedbacks
Identify improvement opportunities
Conduct comprehensive quality business review with COM and
Perform training needs assessment
Coordinate with LM ACES Program teams
Conduct best practice sharing sessions across COMs
Execute new programs/product launches
Connect with business coach and city managers
Identify channel level opportunities
Maintain regular touchpoints with COM
Ensure all proposals and recommendations are concise
Resolve station-level issues
Escalate COM-level systemic issues
Escalate Zone-level or cross-COM issues
Create SIM ticket with Trans SME (NOC) for
Monitor and improve critical performance metrics
Identify operational process gaps
Drive improvements using Lean and Six Sigma methodologies
Deploy Quality Associates to hotspot sites
Collaborate directly with operations teams to address quality
Implement corrective measures
Perform systematic auditing
Track performance via specialized dashboards
Refine processes continuously
How You'll Work.
Team & Collaboration
Cross-functional support; Cross-functional teams; Operations teams; Program Managers; Site Leads; CRMs; Station Leaders; COM leadership; Zonal QM; Trans SME (NOC)
Communication Scope
Present to senior management; Present insights; Share observations; Present success stories; Present bridges/PTG; Share feedbacks; Present proposals; Present recommendations
Process & Methodology
Multi-disciplinary projects, Continuous improvement programs, Continuous improvement projects, Continuous improvement initiatives
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