Salesforce
AI CRM
QualityEngineeringMTS
Neural analysis suggests this role is
optimal for Mid candidates.
“Quality Engineering MTS at Salesforce. Skills: Quality Engineering, Process Automation, AI Solutions. Develop quality assurance protocols. Collaborate with development teams”
What You'll Achieve.
Ensure platform quality standards; Ensure technology supports workflows reliably; Ensure platform delivers accurate results; Enhance quality and efficiency
Industry & Context.
Excellent analytical and problem-solving skills; Analyze workflows; Identify potential issues
What They're Looking For.
Must Have
2–5 years of experience in process automation, 2–5 years of experience in process improvement, Strong understanding of process workflows, Experience ensuring platform quality in operational processes, Excellent analytical and problem-solving skills, Strong communication skills, Commitment to continuous learning and adaptation, Proven ability to work effectively in a collaborative team environment
Nice to Have
Adopting new digital tools and AI solutions
What You'll Do.
Develop quality assurance protocols
Collaborate with development teams
Analyze user feedback
Conduct audits of software functionalities
Communicate quality issues
Drive continuous improvement
Identify opportunities for automation
How You'll Work.
Team & Collaboration
Collaborate with software development teams; Communicate with stakeholders; Work effectively in a collaborative team environment
Communication Scope
Strong communication skills to articulate complex problems; Communicate with stakeholders about quality issues
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Software Engineering Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Quality Engineer at Agentforce Operations from Salesforce, you will play a crucial role in maintaining platform quality standards across all solutions. By applying your knowledge of supply chain, finance, banking, insurance, and investment management processes, you will ensure that our technology supports these workflows reliably and efficiently. We are looking for someone who is customer/process-focused, able to analyze workflows, identify potential issues, and proactively ensure the platform delivers accurate and consistent results — with a natural inclination toward automation and AI-driven solutions. ## ****Responsibilities**** * **Develop and implement quality assurance protocols for software solutions, focusing on back-office and operational processes.** * **Collaborate with software development teams to identify potential quality issues early in product design.** * **Analyze user feedback and operational data to detect trends and areas for improvement in platform performance.** * **Conduct regular audits of software functionalities to ensure they meet the necessary quality standards.** * **Work closely with clients to understand process
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