Tokai Rika Group
Automotive
QualityEngineerWarranty
“Quality Engineer - Warranty at Tokai Rika Group. Skills: Quality Engineering, Warranty analysis, Problem resolution, Customer communication. Warranty tracking. Continuous improvement activity”
What You'll Achieve.
Resolve moderately complex issues; Warranty system that meets the needs of the company and customers
Industry & Context.
Problem solving techniques; Root cause analysis; Excellent critical thinking, problem solving and decision making skills
Participation in returned parts reviews that are regularly held at the customer facilities
What They're Looking For.
Must Have
Bachelor’s degree in Quality Assurance, Math or Engineering related field, 1-3 years of experience in the area of quality engineering, Effective oral and written communication skills, Ability to interact positively with people of diverse cultural backgrounds, Experience in creating macros in MS Excel, Excellent critical thinking, problem solving and decision making skills
What You'll Do.
Continuous improvement activity
Analyzing field concerns
Identifying problems from data
Initiating and reporting problem resolution actions
Establishing and maintaining a warranty system
Analysis of field returns
Establishing appropriate databases
Internal and external reporting methods
Problems solving procedures
Analyzing warranty data
Tear-down of product returns
Interfacing with customer engineering and assembly plants
Direct dealer interface
Providing summary reporting of warranty issues and corrective action status
initiating and tracking corrective actions
Ensuring company participation in returned parts reviews
How You'll Work.
Team & Collaboration
Interfacing with customer engineering and assembly plants; Direct dealer interface as required; Engaging various functional groups within the company; Engaging with customers as appropriate
Communication Scope
Effective oral and written communication skills; Customer communication
Process & Methodology
Prioritizing corrective actions, Tracking corrective actions
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