QualityEngineer

**Join Silent-Aire — Powering the World’s Data Centers** Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs. **We currently operate manufacturing facilities in:** * **Edmonton** * **Sherwood Park** * **Nisku** **We offer multiple shift options to fit your lifestyle:** * **Rotating Day Shift (Continental)** * **Monday to Thursday – Night Shift** * **Weekend Night Shift (Friday, Saturday, and Sunday)** **What you will do** Within Johnson Controls’ Data Center Solutions group, you will be responsible for driving the execution of quality goals and objectives by proactively driving actions to meet internal and external customer expectations for quality. You will work cross-functionally to identify causes of potential product/ process failures and drive corrective and preventative actions internally and/ or with suppliers and customers as needed. Using sound audit techniques and statistical tools, you will identify high-leverage continuous improvement projects to elevate the organization’s quality delivery to our customers. **How you will do it** __External Quality Performance - Customer Focus:__ * Monitor and analyze assigned Customer KPIs, including, but not limited, commissioning, Incomplete Work Orders (IWOs) and warranty processes to define the top offenders. * Work with cross-functional teams to investigate the KPI’s top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found. * Follow up the progress of the open Problem-Solving projects in the assigned product lines until proper closure. * Guide and assist the operations and quality control teams to implement robust containment act