Plaud Inc.
User Ops
Quality&CustomerExperienceSpecialist
“Quality & Customer Experience Specialist at Plaud Inc.. Skills: Quality Audit, Performance Evaluation, Root Cause Categorization. Conduct quality sampling and analysis. Evaluate agent performance”
What You'll Achieve.
Customer Experience (CX)
Industry & Context.
Problem-Solving Efficacy; distinguish between Execution Failures vs. System Design Flaws; distinguish between Individual Error vs. Process Deficiency
What They're Looking For.
Must Have
Proven experience in CS QA, Quality Management, or Support Operations, Familiarity with at least one support domain: Technical Support, Logistics/After-sales, or Platform-specific support (e.g., Amazon Compliance), Proficient in English with a deep understanding of Western user context and communication nuances
What You'll Do.
Conduct quality sampling and analysis
Evaluate agent performance
Identify and tag issues by source
Identify recurring pain points
Drive updates in SOPs
and workflow optimizations
How You'll Work.
Team & Collaboration
Collaborate with CS Team Leads; Collaborate with BPO Management; Collaborate with Ops/Product teams
Applying for this Quality & Customer Experience Specialist role?
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How to Apply on Ashby
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