QualityControlAnalyst(SwedishSpeaker)

We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential? Let’s start with the role The Quality Control department is at the forefront of our commitment to consistently enhance the services provided to our discerning and valued customers. Our focus is to achieve and maintain high levels of excellence in the overall customer experience for both internal and BPO's Customer Service. As a Quality Control Analyst you will: Monitoring trigger extra sessions. Provide actionable insights to Team Leaders to fuel coaching sessions. Reporting Bachelor’s degree or equivalent professional certification; Demonstrated ability to collaborate cross-functionally and support peer coaching; Familiarity with BPO or shared-service environments preferred; experience with standard QA methodologies (5 Whys, Ishikawa, Pareto) and basic data-analysis tools (Excel, Google Sheets) is a plus; Native Swedish language skills & fluency in English. Kaizen Gaming Perks 🕑 Hybrid way of working 🏃 A buddy will support you with your onboarding 💸 Competitive pay and bonus scheme 👩‍⚕️ Private health insurance for you and your family 💰 Monthly meal allowance ⭐Developmental 360° feedback framework 📚 Unlimited access to Udemy & continuous training 👨‍👩‍👧‍👦 Family Support #LI-Hybrid #LI-DK1 Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a divers