Wise
Financial Services
QualityAssuranceTeamLead
“Quality Assurance Team Lead at Wise. Skills: Quality Assurance, Risk Management, Team Leadership, Process Improvement. Lead by example and drive customer focused risk & compliance mindset.. Promote a culture of ownership and accountability.”
Industry & Context.
Root Cause Analysis; Ability to analyse and drive action to improve the team's metrics.; Use data and insights to assess key issues, trends and root causes.
What They're Looking For.
Must Have
3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence., Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations., Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard., Ability to analyse and drive action to improve the team's metrics., Risk & Compliance expertise: Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes., Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale., Quality Assurance framework: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on., Trend Analysis: Use data and insights to assess key issues, trends and root causes., Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant., Drives continuous improvement at team and organisational level., Future Ready Technology Leadership: Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools., Identifies and tests strategic opportunities for automation and AI within the QA process., Risk & Compliance Management: Inspires, leads and role models expected behaviours, fosters a culture of accountability, curiosity, risk management and continuous improvement., Communication and Influence: Ability to clearly articulate risk, materiality and impacts., Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues, and influences risk-based, proportionate actions., Process improvement: Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits., Organisational skills: organisational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment., Proactiveness: Punctual, independent, proactive and willing to get things done., You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player.
Nice to Have
Quality Academy accreditation
What You'll Do.
Lead by example and drive customer focused risk & compliance mindset.
Promote a culture of ownership and accountability.
Build high-performing teams valuing knowledge sharing.
Coach and develop a competent QA team.
Conduct regular one on one coaching sessions.
Deliver initiatives to help team grow skills.
Design and manage plans to support development.
Conduct regular check-ins.
Make robust recommendations for performance management.
Be accountable for your area of operations.
propose and drive opportunities for improvements.
Collaborate with central functions and other teams.
Increase automation and operational efficiency.
Monitor team resource allocation.
Refine standard operating procedures.
Scale and deliver quality QA.
Achieve individual and team targets (KPIs
optimise processing times.
Take full ownership and accountability to deliver results.
Ensure effective communication and escalation of blockers.
Be fully responsible for performance of your area.
Ensure team has plans to meet targets.
Create plans for developing future leaders.
Work with direct reports to inspire them.
Be an advocate for company values.
Take responsibility for accuracy and validity of QA outcomes.
Apply subject matter expertise to calibrate QA outcomes.
Lead Root Cause Analysis at QA domain level.
Perform RCA on complex subjects.
Engage RCA team for support.
Collaborate closely with your stakeholders.
Communicate complex topics in an easy way.
Translate aggregated QA data into narrative.
Present actionable insights to stakeholders.
Hold stakeholders accountable for implementing actions.
Communicate confidently with difficult stakeholders.
Improve cross-team communication.
Act as liaison between teams.
Be a subject matter expert in your area.
Train and coach team on QA
Stay up to date on regulatory obligations.
Maintain understanding of internal policies.
Apply risk-based approach to deter financial crime.
Assist senior leadership with audits.
Develop policies and processes.
How You'll Work.
Team & Collaboration
Collaborate with central functions and other teams.; Collaborate closely with your stakeholders.; Act as liaison between different parts of the organization and your own team.; Work closely with partners across the business.; Share themes and trends with partners.; Contribute to consistent decision-making with partners.; Help raise the bar on quality with partners.
Communication Scope
Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.; Communicate complex topics in an easy to understand and engaging way.; Communicate confidently with difficult stakeholders.; Ability to clearly articulate risk, materiality and impacts.; Presents clear and concise QA outcomes to senior leaders, summarising key risks and issues.
Process & Methodology
Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard., Ability to analyse and drive action to improve the team's metrics.
Applying for this Quality Assurance Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Wise?
Real rants from real employees. Read before you apply.