Wise
Financial Services
QualityAssuranceSpecialist
“Quality Assurance Specialist at Wise. Skills: Quality Assurance, Risk Assessment, AML Investigation, SAR Reporting, Fraud, KYC, Data Analysis, Stakeholder Management. Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite.. Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.”
What You'll Achieve.
Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a commitment to both quality and speed.; Meet deadlines, optimise processing times and take full ownership and accountability to deliver results.
Industry & Context.
Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate.; Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny.; Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified.
We can offer visa sponsorship, but we don’t provide relocation support—the move and related arrangements would need to be handled by the candidate.
What They're Looking For.
Must Have
Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD), Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations., Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies., Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews., Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function., Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate., Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis. Understands automation, AI, and is comfortable working with evolving tools and technologies to enhance ways of working., Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions, explaining your rationale to ensure our QA outcomes can withstand audit and regulatory scrutiny., Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified., Documentation and communication skills: Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner., Adaptability: Able to keep up with evolving requirements and ongoing changes impacting QA team, policy, guidance, processes and systems. Open to feedback and continuous improvement.
What You'll Do.
risk-based reviews using test scripts and scorecards to assess risk outcomes
compliance with global and regional policies
relevant guidance and risk appetite.
materiality and root causes for each finding
providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
Participate in calibration exercises to share findings
best practice and ensure consistent
correct decisions are made across the team.
Clearly communicate outcomes to stakeholders covering key risks
maintaining robust records and audit trails.
assess and communicate emerging themes and trends
recommending opportunities for continuous improvement.
and execute root cause analysis or targeted investigations.
Contributes to team collaboration and knowledge sharing to enhance team capabilities.
Take a proactive approach to consistently achieving individual and team targets (KPIs
demonstrating a commitment to both quality and speed.
optimise processing times and take full ownership and accountability to deliver results.
Perform additional tasks as assigned by your lead
demonstrating adaptability and a proactive approach.
Embody and uphold Wise’s values in daily interactions.
How You'll Work.
Team & Collaboration
Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team.; Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.; Contributes to team collaboration and knowledge sharing to enhance team capabilities.; actively participating in meetings, training, and internal events to support broader team and company objectives.
Communication Scope
Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.; Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.; Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement.; Clear, constructive and concise written and verbal skills, with ability to explain risks and issues in simple terms in a constructive and actionable manner.
Process & Methodology
scope, plan, and execute root cause analysis or targeted investigations.
Applying for this Quality Assurance Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Wise?
Real rants from real employees. Read before you apply.