Career TEAM
workforce development
QualityAssuranceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Assurance Specialist at Career TEAM. Skills: quality assurance, compliance, documentation review, process improvement, data integrity. Conduct ongoing quality assurance reviews of participant files, case notes, and service documentation in CalJOBS and related systems. Monitor compliance with WIOA, CDBG, local workforce board policies, and contractual requirements”
What You'll Achieve.
ensure compliance; ensure program quality; ensure data integrity; drive real, measurable outcomes; maintain high-quality service delivery; maintain program performance standards; improve customer experience; improve program outcomes
Industry & Context.
analytical skills; critical thinking skills; problem-solving skills
100% onsite, Valid California Driver’s License, Background Check
What They're Looking For.
Must Have
2+ years of experience performing quality assurance, compliance, case management, workforce development, or social service-related duties, 1+ years of experience with WIOA and/or CDBG programs, policies, and processes, Experience reviewing documentation for accuracy, compliance, and completeness, computer literacy, including effective use of Microsoft Office Suite (Word, Excel, Outlook) and database systems such as CalJOBS, Demonstrated understanding of workforce development and community service compliance standards, Ability to maintain confidentiality and handle sensitive information with professionalism and discretion, Exceptional attention to detail with organizational, analytical, and critical thinking skills, Ability to work independently and collaboratively in a team environment, Excellent time management skills with the ability to manage multiple priorities and deadlines, verbal and written communication skills, Valid California Driver’s License
Nice to Have
Bachelor’s degree, Prior experience conducting monitoring reviews or internal audits, Experience working within AJCC, workforce development, or federally funded grant environments, problem-solving skills and proactive mindset, Ability to interpret policies, procedures, and regulatory guidance
What You'll Do.
Conduct ongoing quality assurance reviews of participant files
and service documentation in CalJOBS and related systems
Monitor compliance with WIOA
local workforce board policies
and contractual requirements
Review program activities and documentation prior to invoice submission to ensure accuracy and completeness
and opportunities for process improvement
Provide technical assistance and feedback to staff regarding documentation standards and compliance expectations
Support continuous quality improvement initiatives across workforce development and community service programs
Track performance data and assist with data validation and reporting activities
Assist with audit preparation
and corrective action follow-up
Collaborate with leadership and frontline staff to improve customer experience and program outcomes
Present regular quality assurance updates to Executive Director and program leadership
Maintain organized and confidential participant and program records
How You'll Work.
Team & Collaboration
work closely with program leadership, case management staff, fiscal teams, and partner organizations; Collaborate with leadership and frontline staff to improve customer experience and program outcomes; Present regular quality assurance updates to Executive Director and program leadership
Communication Scope
verbal and written communication skills
Full Job Description
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. TITLE: Quality Assurance Specialist REPORTS TO: Executive Director LOCATION: Oxnard, CA EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee SALARY: $60,000 - $65,000 annually Career TEAM is excited to bring on a Quality Assurance Specialist to support workforce development operations in Ventura County as part of the Workforce Innovation and Opportunity Act (WIOA) and Community Development Block Grant (CDBG) programs. This position will be based onsite at the Oxnard America’s Job Center of California (AJCC) and will play a key role in ensuring compliance, program quality, data integrity, and continuous improvement across workforce and community-based services. The Quality Assurance Specialist will be responsible for reviewing participant files, monitoring program documentation, ensuring compliance with WIOA, CDBG, federal, state, and local policies, supporting quality assurance initiatives, and identifying opportunities for operational improvement. This role will work closely with program leadership, case management staff, fiscal teams, and partner organizations to maintain high-quality service delivery and program performance standards. Your Impact on Career TEAM’s Success: Conduct ongoing quality assurance reviews of participant files, case notes, and service documentation in CalJOBS and related systems Monitor compliance with WIOA, CDBG, local workforce board policies, and contractual requirements Review program
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