QualityAssuranceSeniorSpecialist

Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) inclusive of coaching others in domain relevant subjects., Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations., Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues., Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement., Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a understanding of the regulatory environment., Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding., Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency., Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level., Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails., Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way., Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels., Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on.