CCMR3
Debt Recovery
QualityAssuranceMonitoringandTestingAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Assurance Monitoring and Testing Analyst at CCMR3. Skills: Quality assurance, Compliance, Monitoring, Testing. Conduct monitoring and testing of operational processes. Ensure compliance with established standards”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in business administration, Communication, Legal Studies, or related field, 2-3 years of relevant experience in monitoring & testing, quality assurance, compliance, or related field, Proficiency in using speech analytics software, CRM systems, and other quality monitoring tools, Proficiency with technology, including general business tools such as e-mail, MS Word, Excel, and PowerPoint, Excellent written and verbal communication skills, Creative problem-solving abilities
Nice to Have
Prior experience with speech analytics platforms, Professional certification in quality assurance and/or compliance
What You'll Do.
Conduct monitoring and testing of operational processes
Ensure compliance with established standards
Compile and analyze findings from speech analytics
Develop reports on testing outcomes
Partner with operational teams to discuss results
Develop remediation plans
Track implementation of corrective actions
Analyze trends in findings
Recommend enhancements to testing methodologies
Ensure monitoring and testing activities align with policies
Maintain records of testing activities
Escalate risk trends to Compliance leadership
Monitor regulatory developments
Evaluate relevance to operational workflows
Establish best practices within the agency
Promote integration of best practices
Use QA analytics insights to generate recommendations
Inform education content and coaching strategies
Identify behavior trends
Drive enhancements in education programs
Work closely with various departments
Foster cohesive approach to quality assurance
Disseminate insights and strategies
How You'll Work.
Team & Collaboration
Operational teams; Compliance leadership; Various departments; Cross-functional collaboration
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job Overview: The Quality Assurance Monitoring & Testing Analyst is an essential figure in the Quality Assurance and Compliance department of CCMR3, ensuring high quality and regulatory compliance. The Monitoring & Testing Analyst is responsible for evaluating and testing operational processes to ensure adherence to internal policies, regulatory requirements, and industry standards. This role plays a critical part in the Quality Assurance team, helping to identify areas for improvement, assess risk, and drive operational excellence through consistent monitoring, testing and reporting, and collaborative Management Action Plans (MAPs). ## What You'll Do Monitoring & Testing: Conduct regular monitoring and testing of operational processes, procedures, and controls to ensure compliance with established standards. Support the Organization by identifying gaps, inefficiencies, and potential risks in workflows. Reporting and Speech Analytics Insight: Compile and analyze findings from speech analytics, compliance reviews, and QA performance evaluations. Develop clear and detailed reports on testing outcomes, findings, and recommendations for remediation or process improvements. Collaboration: Partner with operational teams to discuss results, develop remediation plans, and track timely implementation of corrective actions. Continuous Impro
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