QualityAssuranceLead

E.ON Next is looking for an experienced QA Lead to join our Digital Customer Experience team. This is a critical role across our customer-facing digital estate, helping ensure that our website, mobile app and wider digital journeys are released safely, consistently and to a high standard. You’ll lead quality assurance across multiple digital squads, setting the standards for how we test, assure and release digital experiences used by millions of customers. This means protecting customer experience, commercial performance, operational resilience and brand trust, while helping teams move quickly and confidently. This is an exciting opportunity for someone who cares deeply about quality, customer outcomes and continuous improvement, and who can bring structure, calm leadership and strong QA discipline to a fast-paced digital product environment. **Here’s a taste of what you’ll be doing:** * Lead quality assurance across E.ON Next’s customer-facing digital platforms, including website, mobile app and connected omnichannel journeys. * Manage, coach and support the QA team, ensuring clear priorities, strong delivery focus and consistent quality standards. * Define and maintain the digital QA strategy across manual testing, automation, regression, accessibility, performance and release assurance. * Set QA standards and ways of working across multiple digital squads, helping teams embed quality throughout discovery, design, build, test and release. * Ensure high-quality delivery across critical customer journeys, including acquisition, onboarding, account management, billing, payments, meter reads, renewals, servicing and low-carbon propositions. * Work closely with Product Managers, Engineers, Designers, Delivery Leads, Analytics and Operational teams to ensure customer-facing changes are robust, measurable and ready for release. * Own QA governance across digital squads, including test planning, test coverage, defect management, release readiness and quality reporting. *