QualityAssuranceAnalyst,GlobalOperations

## Description Know where you belong!   Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.   When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week. ## In this role, you will Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc. Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes Create, maintain, and update rubrics that effectively measure agent performance Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders Identify areas of opportunity for the team and business through trend analysis Work closely with key stakeholders, as well as our internal and external partners Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed Execute projects while also ensuring all weekly audits are completed ## You'll Need 2+ years experience in escalations and/or operations A passion for customer experience Detail-oriented approach Strategic & critical thinking Highly flexible and adaptable Ability to multitask and keep up in a fast-paced environment Outstanding time management and prioritization skills Strong organizational skills Positive mindset Team player ## Additional Information Why Match Group? Work on products that impact millions, collaborating with global and diverse tea