Match Group
Trust and Safety
QualityAssuranceAnalyst,GlobalOperations(18MonthTemp)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Assurance Analyst, Global Operations (18 Month Temp) at Match Group. Skills: Quality assurance, Operations, Auditing. Conduct audits. Conduct other audit types”
What You'll Achieve.
Ensure KPIs are met; Ensure accountability
Industry & Context.
Root cause analysis; Trend analysis
What They're Looking For.
Must Have
2+ years experience in escalations, 2+ years experience in operations
What You'll Do.
Conduct other audit types
Coach internal specialists
Coach vendor Team Leads
Present data to stakeholders
Identify areas of opportunity
Work closely with stakeholders
Work with internal partners
Work with external partners
Build relationships with vendor teams
Ensure accountability
Complete weekly audits
How You'll Work.
Team & Collaboration
Cross-functional teams; Vendor teams; Internal partners; External partners
Communication Scope
Present data
Process & Methodology
Project execution
Full Job Description
## Description Our Match Group Governance Quality Team is dedicated to supporting and protecting our user base. The QA team supports our Global Operations, Product, and Policy teams, allowing them to consistently deliver excellence to our users through auditing, insights, and recommendations. We are looking for a detail-oriented, strategic, and dedicated Quality Assurance Analyst to join our Match Group Governance Quality team. When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week. This position is a temp role for 18 months. ## How you’ll make an impact Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc. Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes Create, maintain, and update rubrics that effectively measure agent performance Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders Identify areas of opportunity for the team and business through trend analysis Work closely with key stakeholders, as well as our internal and external partners Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed Execute projects while also ensuring all weekly audits are completed ## We may be a Match if 2+ years experience in escalations and/or operations A passion for customer experience Detail-oriented approach Strategic & critical thinking Highly flexible and adaptable Ability to multitask and keep up in a fast-paced environment Outstanding time management and prioritization skills Strong organizational skills Positive mindset Team player ## Additional Information Why Matc
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