Agero
QualityAssuranceAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Assurance Analyst at Agero. Skills: Quality Assurance, Data analysis, Reporting. Monitor and support QA output. Create reports”
Industry & Context.
Problem-solving abilities; Solution-focused mindset
Travel for onboarding
What They're Looking For.
Must Have
1-3 years related experience, Associates degree or equivalent work experience
Nice to Have
Bachelor's degree is a plus, Previous solution based experience preferred, Industry knowledge is a plus
What You'll Do.
Monitor and support QA output
Provide analytical insight
Provide consistent feedback
Provide input on defect scope
Provide input on QA data impacts
Provide additional analytical insight
Collaborate for assignment
Follow through on QA sprints
Create spreadsheet files
Maintain spreadsheet files
Assemble materials for reports
Analyze materials for reports
Create reports for management
Perform data quality assurance checks
Ensure sprints are documented
Maintain QA reporting
Identify systems issues
Triage systems issues
Capture requirements for enhancements
Provide guidance to staff
Respond to system questions
Respond to process questions
Manage department projects
Participate in department projects
How You'll Work.
Team & Collaboration
Cross-functional teams; Works with associates
Communication Scope
Verbal communication; Written communication
Process & Methodology
Department projects
Full Job Description
About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Position Summary The Quality Assurance Analyst participates in the day to day monitoring and support of the Quality Assurance output via report creation, analytical insight and consistent feedback. Works directly with Quality Assurance (QA) management and analysts providing input and direction on defect scope and overall QA data impacts. Works cross functionally with Operations management to provide additional analytical insight. Responsibilities: Team Collaboration: Works effectively within cross-functional teams, foster
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