QualityAssuranceAdministrator

**About this role:** Wells Fargo is seeking a Quality Assurance Administrator ****In this role, you will:**** * Monitor and evaluate the quality of inbound or outbound customer calls * Document quality issues and performance measures for management review * Oversee a group of service monitors * Provide information and assists in the feedback and formal education process of other staff * Work closely with both internal and external customers to meet their service needs * Act as a subject matter expertise * Provide information and assist in the feedback and education to staff ****Required Qualifications:**** * 1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Posting End Date:** 16 Jun 2026 _***Job posting may come down early due to volume of applicants.**_ **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with t