QualityAnalyst

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Dublin | 💰€41,300 - €50,300 + Incentive Awards tied to your performance + Benefits | Hear from the team ✨ ⭐ Our Operations team By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better for everyone 💪 The EU Operations team is at the heart of everything we do for our customers at Monzo. To ensure that we’re providing our customers with exceptional customer service, our quality program is essential to help us monitor performance and identify areas for improvement. We’re looking for a Quality Analyst to support in this area and help us drive for excellence. 🔑 You’ll play a key role by... Completing independent QA of customer journeys across Monzo EU business areas, assess adherence to policies, processes, regulation and customer service standards Completing independent reviews in line with the QA framework Delivering reviews to exceptional standards, meeting both productivity and quality targets Writing thorough, constructive and balanced feedback to enable business improvements and agent development Working with the EU Quality Manager and Ops stakeholders to deliver feedback to drive improvements Fla