InteLogix
QualityAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Quality Analyst at InteLogix. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Oversee the implementation and administration of the InteLogix Quality Assurance procedures.. Contribute to Training Program, including client-specific training processes for new hires & nesting.”
What You'll Achieve.
adherence to performance standards; adherence to company policies, industry regulations, and legal requirements; recommend process improvements or training needs; align with client and InteLogix customer satisfaction goals; contribute to a positive customer experience; highlighting key metrics, trends, and areas for improvement
Industry & Context.
effective problem-solving abilities; identify root causes
Maintain open availability and flexibility to work during any hours of operation.
What They're Looking For.
Must Have
Ability to always maintain the confidentiality and integrity of administrative work., Must be able to type quickly and accurately, Must be 18 years of age or older, High School Diploma or equivalent
Nice to Have
Skilled in establishing and maintaining effective working relationships with supervisors, colleagues, and subordinates., Capable of projecting a positive, professional, and caring image to applicants and employees., Highly detail-oriented with the focus on accuracy and precision in tasks.
What You'll Do.
Oversee the implementation and administration of the InteLogix Quality Assurance procedures., Contribute to Training Program, including client-specific training processes for new hires & nesting., Report technical issues promptly and follow up to ensure timely resolution., Conduct quality assurance monitoring for all assigned employees to ensure adherence to performance standards based on predefined metrics (e.
, professionalism, accuracy, empathy, adherence to scripts)., Collaborate and provide support to other Customer Service Representatives and Supervisors as needed., Verifying that agents adhere to company policies, industry regulations, and legal requirements (e.
, data privacy laws, scripting guidelines)., Identifying patterns in agent performance or customer interactions to recommend process improvements or training needs., Demonstrate a commitment to InteLogix’s values, policies, and procedures., Maintain open availability and flexibility to work during any hours of operation., Ensuring interactions align with client and InteLogix customer satisfaction goals and contribute to a positive customer experience., Checking the accuracy of CRM entries, adherence to workflows, and proper use of call center tools., Occasionally reviewing escalated cases to ensure they were handled appropriately and to identify root causes., Compiling and presenting performance reports to management, highlighting key metrics, trends, and areas for improvement., Perform other related duties and responsibilities as assigned.
How You'll Work.
Team & Collaboration
Collaborate and provide support to other Customer Service Representatives and Supervisors as needed.; establishing and maintaining effective working relationships with supervisors, colleagues, and subordinates.
Communication Scope
analytical, verbal, and written communication skills; verbal and written communication skills with the ability to convey information clearly and effectively.
Full Job Description
**Who we are:** InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. **Responsibilities** * Oversee the implementation and administration of the InteLogix Quality Assurance procedures. * Contribute to Training Program, including client-specific training processes for new hires & nesting. * Report technical issues promptly and follow up to ensure timely resolution. * Conduct quality assurance monitoring for all assigned employees to ensure adherence to performance standards based on predefined metrics (e.g., professionalism, accuracy, empathy, adherence to scripts). * Collaborate and provide support to other Customer Service Representatives and Supervisors as needed. * Verifying that agents adhere to company policies, industry regulations, and legal requirements (e.g., data privacy laws, scripting guidelines). * Identifying patterns in agent performance or customer interactions to recommend process improvements or training needs. * Demonstrate a strong commitment to InteLogix’s values, policies, and procedures. * Exhibit basic proficiency in Microsoft Word and Excel. * Maintain open availability and flexibility to work during any hours of operation. * Possess strong analytical, verbal, and written communication skills, coupled with effective problem-solving abilities. * Ensuring interactions align with client and InteLogix customer satisfaction goals and contribute to a positive customer experience. * Checking the accuracy of CRM entries, adherence to workflows, and proper use of call center tools. * Occasionally reviewing escalated cases to ensure they were handled appropriately and to identify roo
Applying for this Quality Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about InteLogix?
Real rants from real employees. Read before you apply.