M3USA
Healthcare
QualitativeProjectManager
Neural analysis suggests this role is
optimal for mid candidates.
“Qualitative Project Manager at M3USA. Skills: market research project management, client satisfaction, project financial goals, fieldwork management, client updates, budget control. Manage international market research projects through entire project lifecycle. Ensure client satisfaction and project financial goals are at core of decision making”
What You'll Achieve.
client satisfaction; project financial goals; delivering projects on time and within budget; quality standards; timelines met; smooth and timely delivery; project financial goals achievement; agreed deliverables within expected timelines and quality; billing deadlines and goals met; high adherence to internal processes; accurate and timely deliverables; issue resolution; improve performance on market research studies; meet departmental objectives
Industry & Context.
well-developed analytical and problem-solving skills
What They're Looking For.
Must Have
2+ years’ experience in market research project management, Experience in international market research, Experience with healthcare market research, Experience with fieldwork, Experience with collaboration with all teams involved in the project, Microsoft Office skills including Excel, Outlook, and Word, Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time
Nice to Have
preferably in healthcare
What You'll Do.
Manage international market research projects through entire project lifecycle
Ensure client satisfaction and project financial goals are at core of decision making
Keep ownership of all aspects of the project
Review project specifications
Plan fieldwork and timelines
Coordinate project kick-off meetings
Ensure all involved parties understand project specifications
Ensure quality standards and timelines are met
Execute project launch and analysis
Provide detailed feedback to clients with a solution approach
Deliver timely and high quality client updates
Proactively manage and monitor project recruitment to ensure smooth and timely delivery
Maximize internal sample
custom recruitment and partner onboarding
Control project budget and achieve project financial goals
Ensure market research participants have a positive project experience
Follow sampling practices
Ensure incentive approvals and project queries are handled in timely manner
Provide to client the agreed deliverables within expected timelines and quality
Meet billing deadlines and goals
Ensure high adherence to internal processes
Comply with M3’s operating procedures
Ensure all practices and systems follow the ISO Accreditation and M3 policies
Manage and leverage relationships with vendors to facilitate accurate and timely deliverables
Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies
Support the execution client service improvement plans on allocated accounts
Ensure collaboration with sales and other members of the team
Provide a consistent and solution-oriented approach across each touch point of the client journey
How You'll Work.
Team & Collaboration
collaboration with all teams involved in the project; Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities; Partner with Sales and Client Service teams; Ensure collaboration with sales and other members of the team
Communication Scope
exceptional written and verbal communication skills
Process & Methodology
market research project management, Manage international market research projects through entire project lifecycle, Project specifications review, project set up, resource planning, fieldwork and timelines planning, Coordination of project kick-off meetings, Programming, Translations, Overlays, Testing, Project launch execution, Analysis, Fieldwork management, Project recruitment monitoring, Budget control, Deliverables, Adherence to internal processes, Vendor management, Client service improvement plans
Full Job Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. M3 Global Research , part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget. This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project. Including, but not limited to the following: * Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: * Pr
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