Sutherland
Gambling And Casinos
QASpecialistwithGermanandEnglish(Varnabased)
“QA Specialist with German and English (Varna based) at Sutherland. Monitor transactions to identify quality opportunities. Drive continual performance improvements”
Industry & Context.
Root cause analysis
Weekend coverage in rotation
What They're Looking For.
Must Have
Fluency in German B2 or higher, Fluency in English B2 or higher
Nice to Have
Google Docs experience, Google Sheets experience, Google Deck experience, QA support expertise
What You'll Do.
Monitor transactions to identify quality opportunities
Drive continual performance improvements
Provide feedback to team members
Provide feedback to client
Provide feedback to leadership
Be up to date with all processes
Be up to date with all changes
Share best practices with the team
Do root cause analyzes of verbatim
Do root cause analyzes of customers’ surveys
Participate in client calibrations
Participate in internal calibrations
Perform trainings for new hires
Perform refresher trainings
Perform upskilling trainings
Provide coaching sessions
Provide feedback sessions
Join round tables with clients
Join round tables with vendors
Ensure weekend coverage
How You'll Work.
Team & Collaboration
Client calibrations; Internal calibrations; Working groups; Round tables
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