Qode
Computer Software
QAManager(Automation-Software)
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“QA Manager (Automation - Software) at Qode. Skills: QA Management, Test Automation, CI/CD, Team Leadership, Generative AI in QA. Lead a transformation of the current quality assurance practices. Manage and develop a team of 5+ members”
What You'll Achieve.
Delivery of high-quality software products; Improved defect prevention; Reduced customer-reported issues; Accelerated testing cycles without compromising coverage or confidence; Noticeable reduction in repeat customer-reported issues
Industry & Context.
Analyze support tickets, identify recurring issues, high-impact defects, and quality gaps; Improve defect prevention; Reduce repeat customer-reported issues; Accelerate testing cycles
What They're Looking For.
Must Have
7+ years of experience in software quality assurance, 5+ years holding a QA/QC/Test Manager title, understanding of test automation and exploratory testing, understanding of CI/CD and modern SDLC, understanding of defect management and release processes, Ability to strategically assess and guide the use of generative AI in QA workflows, even without direct implementation responsibilities, Proven ability to improve customer-perceived quality, Experience implementing QA metrics and driving improvements in efficiency, automation, and product quality, English proficiency at upper-intermediate level or higher
Nice to Have
Experience managing QA for SaaS or enterprise software with complex integrations (ideally involving Microsoft 365), Participation in initiatives involving AI agents or co-pilot-style tools to enhance QA workflows, Experience working closely with Support or Customer Success teams, Familiarity with backup, storage, or data protection solutions, Experience working with cloud storage platforms (e. g. , AWS S3, Wasabi, Azure) and virtualization technologies (e. g. , VMware, Hyper-V, Proxmox)
What You'll Do.
Lead a transformation of the current quality assurance practices
Manage and develop a team of 5+ members
Setting clear expectations around ownership of product quality
Actively partner with Customer Support to analyze support tickets
identify recurring issues
Work closely with Product and Development teams to review requirements through a customer-impact lens
Improve defect prevention
Plan and deliver a noticeable reduction in repeat customer-reported issues
Ensure testing cycles become faster without sacrificing coverage or confidence
Share learnings and patterns discovered from customer data with other QA teams
How You'll Work.
Team & Collaboration
Partnering with Customer Support, Product, and Development teams; Reviewing requirements with Product and Development teams; Sharing learnings and patterns with other QA teams
Communication Scope
Excellent communication skills, both technical and non-technical; English proficiency at upper-intermediate level or higher
Process & Methodology
hiring, mentoring, performance management, planning testing cycles, driving improvements
Full Job Description
### Software QA Manager **Location:** Ho Chi Minh City, Vietnam **Workplace Type:** Onsite _We are hiring on behalf of Qode's client._ ### About the Role We are seeking a highly experienced and motivated **QA Manager** to lead and transform our client's quality assurance practices. In this role, you will be responsible for managing and developing a team of QA professionals, partnering with Customer Support, Product, and Development teams to ensure the delivery of high-quality software products. You will play a critical role in improving defect prevention, reducing customer-reported issues, and accelerating testing cycles without compromising coverage or confidence. This position requires a strong understanding of QA methodologies, test automation, CI/CD, and the ability to strategically assess and guide the use of generative AI in QA workflows. If you are passionate about quality, have a proven track record of building and scaling QA teams, and are looking for a challenging and rewarding opportunity, we encourage you to apply. ### Key Responsibilities * Lead a transformation of the current quality assurance practices. * Manage and develop a team of 5+ members, setting clear expectations around ownership of product quality. * Actively partner with Customer Support to analyze support tickets, identify recurring issues, high-impact defects, and quality gaps. * Work closely with Product and Development teams to review requirements through a customer-impact lens. * Improve defect prevention, not just detection. * Plan and deliver a noticeable reduction in repeat customer-reported issues. * Ensure testing cycles become faster without sacrificing coverage or confidence. * Share learnings and patterns discovered from customer data with other QA teams. ### Required Skills & Qualifications * **7+ years of experience** in software quality assurance, including **5+ years holding a QA/QC/Test Manager title.** * Proven track record of **building and scaling QA teams** , including
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