QAManager

**Job Description:** ### **Key Responsibilities** ### **Quality Strategy & Process Ownership** * Develop, own, and execute the **overall QA strategy** , ensuring alignment with organizational goals and client expectations. * Define, implement, and monitor **QA processes, standards, and best practices** across projects. * Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization. * Establish and track **key QA metrics** (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements. ### **Leadership & People Management** * Lead, mentor, and manage a team of QA Engineers and Senior QA professionals. * Define and implement a **career development and skill enhancement roadmap** for team members. * Foster a **high-performance culture** , motivating the team and managing individual performance effectively. * Act as a **third-line people manager** , serving as an escalation point for QA leads and engineers. * Own the **hiring strategy and decision-making** for the QA team, ensuring strong succession planning and talent retention. ### **Customer Focus & Stakeholder Management** * Ensure **customer satisfaction from a software quality perspective** , acting as the voice of quality in client engagements. * Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations. * Support **pre-sales engagements** by demonstrating QA capabilities, presenting testing strategies, and addressing client queries. ### **Risk Management & Production Support** * Identify and highlight **software quality risks** , providing risk assessments and mitigation plans. * Proactively contribute to **production issue investigations** , conducting root cause analysis, and defining preventive measures. * Establish **defect management and escalation processes** to ensure timely resolution of quality issues. ### **Continuous I