Company

SaaS

QAEngineer,Product&TechnicalSupportSpecialist

$14–18k Bulgaria FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“QA Engineer, Product & Technical Support Specialist. Skills: Product support, QA testing, Troubleshooting, Release validation. Investigate customer-reported issues. Reproduce bugs”

Industry & Context.

SaaS
Problems you'll solve

Problem-solving; Analytical; Structured problem-solving; Technical troubleshooting; Root-cause investigation; AI-assisted problem-solving

What They're Looking For.

Must Have

2 years of professional experience in software development or engineering, Demonstrated technical experience, Demonstrated problem-solving ability, Demonstrated communication skills, Demonstrated ownership, Demonstrated initiative, Ability to demonstrate technical reasoning, Ability to demonstrate operational maturity

Nice to Have

Formal QA experience, Formal technical support title

What You'll Do.

Investigate customer-reported issues

Document reproducible issues

Escalate reproducible issues

Test newly released product changes

Identify unexpected behavior

Write knowledge base articles

Improve customer help documentation

Create onboarding resources

Create product walkthroughs

Monitor recurring customer issues

Identify issue patterns

Improve customer onboarding

Improve customer retention

Improve product experience

Accelerate troubleshooting

Accelerate documentation

Accelerate issue summaries

Accelerate QA validation

Accelerate operational workflows

Reduce repetitive support work

Reduce operational work

How You'll Work.

Team & Collaboration

Work with founders; Work with operators; Work with developers; Work with product teams

Communication Scope

Written communication; Verbal communication

Full Job Description

Remote: India, Pakistan, or the Philippines Salary: $14,000–18,000 USD per year, depending on experience and demonstrated results Full-time 100% remote. No degree required. No prior QA or technical support title required. We hire based on demonstrated technical experience, problem-solving ability, communication skills, ownership, and initiative — not credentials. What we do require is at least 2 years of professional experience in software development or engineering. That means you’ve spent at least two years writing, building, maintaining, debugging, or shipping software in a professional context — whether that was as a developer at a company, at a small startup, in freelance work, or in any role where software development was a core part of your job. If you’ve built software projects, created automations, solved technical problems, used AI tools extensively in your workflows, debugged systems, supported users, or taught yourself technical skills independently — and you have at least 2 years of real software development or engineering experience behind you — we want to hear from you. We care much more about how you think, how quickly you learn, how you investigate problems, and how you communicate than whether you’ve held a formal QA or support title before. What we do need to see is that you’ve already developed the core technical and software-building skills that come from real working experience. WHY THIS IS ONE OF THE BEST OPPORTUNITIES FOR SOMEONE TECHNICAL AND AMBITIOUS: - Great starting salary. - You’ll work directly on real SaaS products with real customers and real product issues. - You’ll gain hands-on experience across: - product support, - QA testing, - troubleshooting, - release validation, - customer communication, - AI-assisted workflows, - and technical operations. - You do not need a degree or formal QA experience — what you do need is at least 2 years of professional software development or engineering experience and the ability to demonstrate str

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