EVERSANA
Tech / AI / Software
QAEngineer–NICEContactCenter&CRMIntegrations
Neural analysis suggests this role is
optimal for mid candidates.
“QA Engineer – NICE Contact Center & CRM Integrations at EVERSANA. Skills: NICE contact center solutions, CRM integrations, testing. Develop and execute test strategies, test plans, and test cases for NICE contact center solutions, including voice, digital chat, messaging, omnichannel routing, and agent‑assist capabilities.. Validate end‑to‑end customer and agent journeys across NICE and integrated CRM systems, ensuring correct data flow, context preservation, and workflow behavior.”
Industry & Context.
Identify, document, and track defects clearly and effectively
Support after‑hours or off‑cycle testing as needed for major releases or urgent fixes.
What They're Looking For.
Must Have
3–5 years of QA or testing experience supporting enterprise technology platforms, Experience testing contact center solutions (cloud or on‑prem), including voice or digital channels, Hands‑on experience testing system integrations, preferably between contact center platforms and CRM systems, Experience creating and executing test cases based on business and technical requirements, Familiarity with SDLC and QA practices in Agile or iterative delivery environments
What You'll Do.
Develop and execute test strategies
and test cases for NICE contact center solutions
and agent‑assist capabilities.
Validate end‑to‑end customer and agent journeys across NICE and integrated CRM systems
ensuring correct data flow
and workflow behavior.
and release testing for NICE configurations
Test and validate CRM integrations with NICE
including screen pops
Verify handoffs between automation (Autopilot/Copilot)
and CRM workflows to ensure seamless transitions and accurate context delivery.
and track defects clearly and effectively
working with engineers to support resolution and retesting.
Ensure that test results align with approved requirements
and business use cases.
Support user acceptance testing (UAT) activities by assisting with test execution
and release sign‑off readiness.
Validate that all solutions meet quality
and performance expectations prior to production release.
Maintain accurate QA documentation
including test artifacts and release validation evidence.
All other duties as assigned
How You'll Work.
Team & Collaboration
Partnering closely with engineers, Business Analysts, and business stakeholders; Partner with Business Analysts, engineers, CRM teams, and business stakeholders throughout the delivery lifecycle.; Participate in requirements reviews, design walkthroughs, and release planning sessions to ensure test coverage and clarity.; Communicate testing status, risks, and defects clearly to technical and non‑technical audiences.; working with engineers to support resolution and retesting
Communication Scope
Communicate testing status, risks, and defects clearly to technical and non‑technical audiences.
Process & Methodology
Manage multiple testing efforts simultaneously while meeting release timelines.
Full Job Description
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: The QA Engineer is responsible for validating the quality, stability, and readiness of NICE contact center solutions across voice, digital, omnichannel, and integrated CRM experiences. This role ensures that platform configurations, conversational workflows, and system integrations meet defined requirements, function as designed, and perform reliably in production. By partnering closely with engineers, Business Analysts, and business stakeholders, the QA Engineer helps protect customer experience, agent productivity, and platform integrity across all NICE‑enabled interactions. ESSENTIAL DUTIES AND RESPO
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